Contact and support

Get help with a booking

Most changes can be made from your account: cancel an eligible order or appointment, update your profile and Family Circle, withdraw from a waitlist, or close a Blood Connect request.

Have your order or appointment number ready when you contact support. Never share your one-time sign-in code with anyone, including MediSync staff.

Contact MediSync support

Support contact details will be published here before launch.

Medical questions and emergencies

Support can help with accounts and bookings, not medical advice. For questions about results or symptoms, speak to a qualified doctor. In an emergency, contact local emergency services or go to the nearest hospital. See our medical disclaimer.